FAQ

What are your postage costs?

We charge a flat rate delivery fee of $9.95 on orders up to $150. On orders of $150 or more we offer FREE shipping. We also offer express shipping for $14.95 or $5 upgrade on orders over $150. However express shipping is not available on bulky items.

How long will it take for my order to be shipped?

We strive to get orders picked and packed as soon as possible once they are received. If all items are in stock we ensure all orders are dispatched within 72 hours (Excluding weekends & public holidays). If items are not in stock or are pre-orders your order will be held until all items are in stock. Please note that we have clear stock levels on our website so please check an item is in stock if needed urgently.

How long will my order take to get delivered?

Standard Shipping: If you are in Qld you can expect your order within 1-3 business days in metro areas and within 3-5 business days for rural areas. For all other states you should receive your order within 3-6 business days.

Express shipping: This service operates between all capital cities (except Darwin and in Perth CBD only) and some major centres. Outside metropolitan areas guaranteed service is to and from townships only. If your item is for an address outside the Express Post network, we’ll use the fastest possible transport links.

Please note that shipping timeframes are estimates and unfortunately if shipping exceeds these timeframes it is not by fault of ours. We will however do everything in our power to ensure your order arrives in a timely fashion.

Do I need to create an account to shop with you?

In one word – No. Although setting up an account will allow you to order without having to fill in your details every time you shop with us, and will give you benefits such as order tracking, product updates and exclusive discounts and special offers. You can however choose to check out as a guest if you wish.

Can you offer more information on a product?

The product page for each item will include sizing, dimensions, a detailed description and pictures which can be enlarged. If there is any further information you feel you may need, please email info@motherhoodunplugged.com.au and one of our very helpful sales staff will help you.

Can I amend or cancel my order?

Unfortunately we are unable to cancel an order once it has been submitted. We may be able to accommodate amending your order if your order has not yet been packed or booked in for delivery. Please email us at info@motherhoodunplugged.com.au with a subject heading URGENT and we will help if we can. We strongly suggest though you please triple check all your information before you hit the ‘confirm order’ button.

What payment options do you offer?

We offer Buy Now, Pay Later options which are Afterpay, Zip & Humm. We also have Paypal and accept all major credit cards including Visa, Mastercard & American Express.

How do I return an item that isn’t right?

Motherhood Unplugged strives to ensure you are completely satisfied. We want you to love what you’ve ordered. If something isn’t right, let us know. Please view our 30 Day Money Back Guarantee for more details.